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Shipping & Delivery

 

 Account/Privacy Info   I   Shop Canadian   I   Returns Policy   I   Construction Policy   I    Shipping    I   Terms & Conditions   I   Contact Us  

All Shipping methods do not include the time frame for the construction of the suit.  
Swimwear can take up to 15 business days to produce depending on the time of year. See our: Construction Page Make sure you provide complete billing and shipping information to avoid a possible delay in the delivery.
 

Zenaswimwear  :

will not be held liable for any delays in shipping or delivery pertaining to our carrier. We are not liable if you do not collect your items from the Carrier in time.  If your package gets returned there will be a charge to you for the Shipping, Brokerage, and Duties in addition for reshipment of your package.  All Carriers have a policy for attempted delivery 3 times.

 

 

 Shipping services within Canada  ▼
 

 EXPEDITED

$

Speed

(Bus days)

Tracking

Coverage included

P.O. Box Delivery

BC

$11.27

1-2

yes

$200

yes

AB/SK/MT

$13.75

2-4

yes

$200

yes
NB/NL/NT/NS/NU/ON/PE/QC/TY $19.36 4-8 yes $200 yes

 

 XPRESSPOST

$

Speed

(Bus days)

Tracking

Coverage included

P.O. Box Delivery

BC

$13.67

1-2

yes

 $200

yes

AB/SK/MT

$18.03

2-3

yes

 $200

yes
NB/NL/NT/NS/NU/ON/PE/QC/TY $25.61 2-3 yes $200 yes

 

All of our items are Residential Signature Required or Postal Outlet Pickup

 

 Shipping services to the United States  ▼
 

  SERVICE TO

$

Speed (Bus days)

Tracking

Coverage included

P.O. Box Delivery
USA Priority $37.95 1-2 yes $200 no
USA Xpress $29.95 2-3 yes $200 no
USA Xpedited $21.95 4-6 yes $200 no

 

Please Note:  We do not ship to P.O. Boxes due to the fact that we are not able to receive a signature.

 

 Shipping Internationally  ▼
 

  SERVICE  TO

$

Speed (Bus days)

Tracking

Coverage included

P.O. Box Delivery

(UK)

$16.95

5-8

no

100$

No

(Australia)

$16.95

5-8

no

100$

No

  

Please Note:  We do not ship to P.O. Boxes

We use Small Packets Airmail for International Shipments.

 

 

Rush Orders  ▼

 

Can it be done?

 

Absolutely need your order ASAP? We can do it! For an additional rush fee of  $25.00  per item ordered or $45.00 per one piece suit, we can produce your order within 3 bus days from the time you place your order (received before 12:00 in the afternoon that day Pacific Standard Time) 

If your order is placed after 12:00 in the afternoon it will take us 4 Bus Days.  Select the Rush Order check mark from each ordering page, which will automatically add it to your cart!

 

Please Note:  This does not include the shipping time.  See shipping times above for your destination.

 
Tracking    ▼

As soon as your order has been shipped, Canada post  or Purolator will send a confirmation e-mail with a tracking number and link.

 

You can track your order with either Canada post or Purolator

 

 

Signature Required  ▼

We are trying to keep up with the best Fraud preventative measures. Without the signature we are not able to prove the item has been delivered. This will cover Zenaswimwear and you as a customer.
  
 Canadian Customers:
 We either offer pickup at the post office or Residential signature required. All have tracking and confirmation.
  
 US and International Customers:
 We offer signature required or Tracking confirmed.

 

Sales Taxes, Duties and Brokerage Fees.  ▼

 

CANADIAN CUSTOMERS:

There is no brokerage or duty within Canada.  We are required by law to charge tax on our items within Canada, which is reflected in your invoice.

 

US & INTERNATIONAL CUSTOMERS:

Your order may be subject to import duties ,which are charged once your package reaches your country. Zenaswimwear does not collect duties. If you do incur these additional charges, you might be presented with an invoice which you are responsible for. For more information regarding your country's custom's policies, please contact your local customs office.

 

US & INTERNATIONAL SALES TAXES, DUTIES AND BROKERAGE FEES
The customer shall pay to Carrier or its designated customs broker (where applicable) any and all goods and services taxes (or any other similar taxes imposed with respect to the services provided, whether characterized as goods and services tax, sales tax, value added tax, business transfer tax or otherwise) (hereinafter referred to as “Sales Taxes”) so that the Carrier or its designated customs broker is fully reimbursed by the customer as required by law. In addition to Sales Taxes, the customer shall pay to Your Carrier or its designated customs broker (where applicable) any and all brokerage fees, surcharges, customs and duties assessments (hereinafter referred to as “Duties”) related to shipments tendered to the carrier by the customer.

 

Shipping & Canadian Holidays  ▼

  If your suit is scheduled to ship on a Canadian holiday it will ship the following business day.

 

Holiday

2011

New Year’s Day

Jan. 1

Good Friday

April 22

Easter Monday

April 25

Victoria Day

May 24

Canada Day

July 1

BC Day

Aug. 1

Labor Day

Sept. 5

Thanksgiving

Oct. 10

Remembrance

Nov. 11

Christmas Day

Dec. 25

Boxing Day

Dec. 26

* When a holiday falls on a Saturday or Sunday, it may be applied to the next business day

 

Cant Find your Package?  ▼

  Canadian or US

CANADIAN CUSTOMERS:
Canada Post Xpress

 

All of our Packages are Signature Required.  After first Delivery attempt Canada post will leave a card in your mailbox for you to pick your item up at the nearest service center noted. 

 

If lost, Unless you have purchased full insurance at the checkout stage, your shipment will only be  covered  for $100.00  including your shipping.  This will be noted on your invoice.

 

Canada post:  1-866-607-6301

What to do If shipment is Lost.  
Fill out our Claim a lost package Form, and we will then on your behalf Claim your package thru the service that you used.  This Claim will take between 5-15 days and once we get the claim we will reimburse you the monies owing.

 

US & INTERNATIONAL CUSTOMERS:

Express / Purolator / Expedited

 

Express works together with USPS in the USA.  They hand over the shipment to USPS once it clears the customs border. 

 

All of our packages are signature required.  Purolator / USPS will attempt to reschedule delivery 2 additional times after first attempt.  You can Call them to reschedule a drop-off or you can pick it up at one of their nearest shipping centers. 

 

USPS:  1-800-275-8777

Xpress:  416-979-8822

 

Purolator:   1.888.SHIP-123 (1-888-744-7123)

UPS:  1-800-PICK-UPS (742-5877)

 

If lost, Unless you have purchased full insurance at the checkout stage, your shipment will only be  covered  for $100.00  including your shipping. This will be noted on your invoice.

 


What to do  
Fill out our Claim a lost package Form, and we will then on your behalf Claim your package thru the service that you used.  This Claim will take between 5-15 days and once we get the claim we will reimburse you the monies owing.

IMPORTANT: If by chance, your Purolator item gets shipped back to us because you didn't pick up your item or weren't home after the 3rd attempt at delivery: we will charge your credit card the amount that we get charged for the return, and reshipment  (including duty and brokerage charges).

 If you would like a replacement suit we have to wait until your claim is complete and have received a credit on our account. It can take up to 15  business days for your claim to come thru after the process below has been completed.